Travel Desk FAQs

Travel Desk - Frequently Asked Questions

What if I see “You are currently not set up to use any Concur products” error?

What do I do if an approver rejects my Request or Expense Report?

What do the various payment types mean?

Self-Paid: Payment that was paid with the traveler’s personal credit card or in cash
District Paid: Non-reimbursable expense which was paid with District funds on employees’ behalf, for example, paid by P-Card, T-Card, Imprest or Purchase Order,
Pending Card Transaction: The Concur system will default to this payment type. You will need to change it to either District Paid or Self-Paid, depending on how you paid for the expense item.

What if something is wrong with my employee profile?

What if a SAP Questionnaire request appears?

What should I do when an alert message appears?

What should I do when an error message appears?

Why are the expense types not copied down from the approved request?

What if the full name and status is not visible in manage request/expense?

What if the hotel check-in/check out dates do not copy down as expected?

Is a receipt required for every expense?

What should I do if I don't know what fund or functional area code to use?

I am traveling on behalf of another department. Can I allocate my charges to them?

As an approver, where should I be approving SAP Concur Expense Reports or Requests?

As an Expense Report/Request submitter, where do I enter my expense report?

I’m traveling soon. When can I start a Request for my trip?

Per the District policy, Travel Request should be submitted to the TRAVEL DESK at least 30 business days prior to the event for local and in-state travel and at least 45 business days prior to the event for out-of-state and international travel. If your trip is not approved by all approvers before the travel dates, you will not be able to book travel through Concur and you do not have the approval to travel.

What am I able to do as a delegate?

What should I do when an error message appears?

What if my request does not receive all approvals in SAP Concur prior to my trip?